Cancellation Policy

Instructions for cancellation & Cancellation form

A. Instructions for cancellation
Introduction
Consumers, i.e. any individual acting for purposes which are wholly or mainly outside
those individual’s trade, business, craft or profession, are entitled to cancel any contract
on the following conditions:

Right to cancel
You have the right to cancel this contract within fourteen days without giving any
reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a
third party other than the carrier and indicated by you acquires, physical possession of
the goods.

To exercise the right to cancel, you must inform us (DK Household Brands GmbH,
Bahnhofsplatz 3, 56410 Montabaur, Germany, Phone.: +49 621 12348 29, e-mail:
service.de@dkhouseholdbrands.com) of your decision to cancel this contract by a clear
statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model
cancellation form, but it is not obligatory.

You can also exercise your right of withdrawal online via the website at the internet
address https://eu.coleandmason.com/pages/cancel-order-legal-withdrawal.

If you use this online feature, you will be sent an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay.

To meet the cancellation deadline, it is sufficient for you to send your communication
concerning your exercise of the right to cancel before the cancellation period has
expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you,
including the costs of delivery (except for the supplementary costs arising if you choose
a type of delivery other than the least expensive type of standard delivery offered by us)
without undue delay and not later than fourteen days after the day on which we are
informed about your decision to cancel this contract. We may make a deduction from
the reimbursement for loss in value of any goods supplied, if the loss is the result of
unnecessary handling by you.

We will make the reimbursement using the same means
of payment as you used for the initial transaction, unless you have expressly agreed
otherwise. In any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or to DKHB Retouren, Dirksfulfillment GmbH, Stadtweide 13, 46446 Emmerich, Deutschland without undue delay
and in any event not later than fourteen days from the day on which you communicate
your cancellation from this contract to us. The deadline is met if you send back the
goods before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handling
other than what is necessary to establish the nature, characteristics and functioning of
the goods
You will bear the direct cost of returning the goods.

General information

1) Please prevent damage to and contamination of the goods. Please return the goods, if
possible, in the original packaging with all accessories and all packaging components. If
necessary, please use protective outer packaging. If you are no longer in possession of
the original packaging, please use suitable packaging providing adequate protection
against potential transport damage.
2) Please do not return the goods freight forward.
3) Please note that the above general information in section 1 and 2 is not a
precondition for effectively exercising your right to cancel.

B. Cancellation form
If you wish to cancel this contract, please complete and submit this form.

DK Household Brands GmbH
Bahnhofsplatz 3
56410 Montabaur
Germany

e-mail: service.de@dkhouseholdbrands.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the
following goods (*) /for the supply of the following service (*),
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of consumer(s)
________________________________________________________
Address of consumer(s)
________________________________________________________
Signature of consumer(s) (only if this form is notified on paper)
_________________________
Date
(*) Delete as appropriate