Politique d’expédition

DELIVERY

10.1 We will provide you with an estimated delivery date on Confirmation, which will be within 3-5 days after the date of the Confirmation. Occasionally our delivery to you may be affected by an Event Outside Our Control – please see clause 17 for further details of our responsibilities in such an event.

10.2 If no one is available at the delivery address given to accept the delivery, a note will be left at your premises notifying you that the Products have been returned to your local post office or parcel depot and provide you with information as to how to request re-delivery or collect the Products.

10.3 Delivery of an Order shall be completed when we deliver the Products to the delivery address given in the Order process and the risk and responsibility in the Products will sit with you from that time.

10.4 You own the Products once we have received payment in full, including all applicable delivery charges.

This clause 10.5 only applies if you are a consumer.

10.5 If we miss the delivery deadline set out in clause 10.1 for any Products then you may cancel your Order straight away if any of the following apply:

(a) we have refused to deliver the Products;

(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

(c) you told us before we accepted your order that delivery within the delivery deadline was essential.

10.6 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 10.5, you can contact us to give us a new reasonable deadline for delivery. If we fail to meet this new deadline, which must be reasonable, you may cancel your Order.

10.7 If you wish to cancel your Order for late delivery under clause 10.5 or clause 10.6 above, you may cancel the Order for some or all of the Products, unless splitting the Products would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them (the cost of which we will pay). After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.

11. NO INTERNATIONAL DELIVERY

11.1 We do not deliver to addresses outside the UK, there must be a valid UK postcode.

11.2 You may place an order for Products from outside the UK, but this order must be in £ and for delivery to an address in the UK.

11.3 Deliveries outside of mainland UK may take longer (NI, Channel Islands etc.).

12. PRICE OF PRODUCTS AND DELIVERY CHARGES

12.1 Prices for our Products may change from time to time, but the relevant prices of the Products will be the price quoted on our website at the time you submit your order.

12.2 We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 12.5 for information in relation to if we discover an error in the price of Product(s) you ordered.

12.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already received a Dispatch Confirmation before the change in VAT takes effect.

12.4 The price of a Product does not include delivery charges. Our delivery charges are as set out on our Delivery Charges page [insert link].

12.5 Our website contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you in writing to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.